Refund policy

Last updated: August 22, 2026

Because the majority of Whimsical Design & Decor products are custom-designed, personalized, printed or made specifically for each client, all custom and made-to-order sales are final.

We do not accept returns or exchanges due to a change of mind, event cancellation, event postponement, ordering the wrong quantity, customer-supplied information, approved design choices or products that are no longer needed.

Design Fees, Deposits and Cancellations

Design fees, retainers, deposits, rush fees, completed design work, materials already purchased and production work already completed are non-refundable.

If you request a cancellation before design, material ordering or production has begun, Whimsical Design & Decor may consider a partial refund at its discretion. Any refund would exclude work already completed and costs already incurred.

Cancellation requests must be submitted in writing to info@whimsicaldesigndecor.com.

Proof Approval

When a proof is provided, production will begin only after the client approves it.

Approval confirms that the client has reviewed and accepted all:

  • Spelling, grammar and punctuation

  • Names, dates, addresses and contact information

  • Dimensions, quantities and product selections

  • Colors, fonts, layout and design details

Whimsical Design & Decor is not responsible for errors that were included in an approved proof or supplied by the client. Reprinting or remaking an approved order because of a client-approved error will require a new order and additional payment.

For print-ready artwork, the client is responsible for ensuring the submitted file contains the correct information, dimensions, resolution, bleed and design.

Color, Paper and Material Variations

Colors displayed on a computer or phone screen may differ slightly from printed colors. Paper, vinyl, ink, acrylic and other materials may also vary slightly between production batches.

Natural fibers, texture, deckled edges and handmade characteristics are intentional features and are not considered defects. Exact color matching is not guaranteed unless it has been specifically discussed and approved in writing before production.

Production Errors or Damaged Orders

We stand behind the quality of our work. If an order contains a verified production error caused by Whimsical Design & Decor, please contact us within five business days of pickup or delivery.

Include:

  • Your name and order number

  • A description of the problem

  • Clear photographs of the affected product

  • Photographs of the packaging if the order arrived damaged

Please do not install, use, alter or discard the affected product before contacting us.

When Whimsical Design & Decor is responsible for the issue, we will determine the appropriate resolution, which may include repairing, reprinting or replacing the affected portion of the order. A refund may be considered only when we are unable to provide an appropriate replacement or correction.

Shipping

Clients are responsible for providing a complete and accurate shipping address.

If an order arrives damaged, retain the product and all original packaging and contact us within five business days. We will assist with the carrier claim and determine the appropriate replacement.

Carrier delays occurring after an order has been shipped are outside the direct control of Whimsical Design & Decor and are not normally eligible for a refund.

Vinyl, Decals and Installation

Self-installed vinyl, decals and graphics cannot be returned or refunded after application.

Whimsical Design & Decor is not responsible for damage or product failure caused by improper installation, insufficient surface preparation, unsuitable surfaces, pre-existing paint or surface failure, misuse or failure to follow provided care instructions.

If installation was completed by Whimsical Design & Decor and you believe there is a workmanship issue, contact us within five business days so we can inspect and resolve the concern.

Digital Products

Digital downloads, templates and digital design files are final sale once delivered or accessed.

If you receive the wrong file or experience a technical problem opening the file, contact us so we can correct the issue.

Event Changes

Cancellation or postponement of a wedding, event or business opening does not automatically qualify an order for a refund. Changes to approved designs, dates or completed products may require additional design and production fees.

Legal Rights

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.

Contact

Questions regarding an order or this policy may be sent to:

Whimsical Design & Decor
Sparta, Wisconsin
info@whimsicaldesigndecor.com